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Work Resume, Cindy Pembroke
Goal:
Work in a challenging and rewarding environment, in a pivotal role in an organization, to create positive change and continue personal and professional growth.
Work Experience:
December 2005 - Present. Commercial Operations, Varian Medical Systems, Marietta, Georgia. Participate in culture of change during consolidation of business operations for Silicon Valley based global leader in the treatment of cancer with radiation therapy.
2015 - Present. Software Upgrades Manager. Manage team of four in software configuration reveiw, software service quoting, and entitlement fulfillment.
2014. Software Program Manager. Provide tracking, reporting, process coordination, and presentations in support of North American software service customers and their entitled software version upgrades. Routinely visit California office, participating in planning of new CRM solution.
2012 - 2013. Software Upgrades Support Specialist. Perform site software configuration audits, internal and external quotes for upgrades to oncology information system and treatment planning software. Coordinate with service and sales managers, software specialists, installation software project managers, product commercialization, contract fulfillment, and licensing in team effort to ensure successful outcomes.
2010 – 2011. Service Contract Specialist. Assisted service managers in ensuring continual service contract coverage for customers. Analyzed contract expirations, prepared quotes, tracked negotiations, and coordinated with sales and accounting in the processing of orders. Resolved discrepancies, itemizations, and prorations. Trained and mentored team members and coordinated process issues.
December 2005 - 2009. Field Office Administrator. Processed field service reports, contracts, and payroll. Assisted service manager and team of 13 service engineers, and supported customers as needed. Coordinated with sales, human resources, accounting, logistics, dispatch, installations, and project management. Coordinated annual district meeting.
September 2001 - Present. Artist, Pembroke Designs. Artist, designer, and creativity professional. Self employed visual artist featured online at www.pembrokedesigns.com.
1996- April 2005. Dean's Office, Andrew Young School of Policy Studies, Georgia State University, Atlanta, Georgia. Set administrative standards in newly founded college, a global research leader who in 2006 held $44 million in externally funded research, hosting visits from domestic and foreign heads of state to include former Presidents Clinton and Carter.
January- April 2005. External Communications Coordinator. Assisted Dean’s office in grand opening activities of its new building, and trained successor in management of college website and other related college multimedia and public relations activities.
January 1999- September 2004. Coordinator, Facilities Design, Construction and Move Planning. Coordinated design of renovation plans, and assisted in managing budgets for renovation of 9-story building (an $8 million+ project, with over 100,000 square feet). Co-designed furniture and finishes, and oversaw design and installation of cubicles. Coordinated details to include telecom and electrical plans, security systems, and signage. Represented the college at biweekly meetings with the Georgia Building Authority, Georgia State Finance and Investment Commission, architects and builders. Coordinated public relations releases and conducted tours, and presented updates to representative of the Governor of Georgia. Performed punch activities for building finishes as well as new furniture installations. Managed the move of 300 employees.
2000- 2005. College Web Coordinator. Created and maintained extensive college website. Coordinated web-based public relations information. Coordinated educational technology efforts across the college (WebCT, incentive structures, multimedia efforts in the classroom, distance education, etc.). Prepared grant proposals and mentored website assistants.
1998- 2005. Editor, Annual Report. Edited the 1997-2002 Annual Reports (approx. 200 pages each, a thorough accounting of the faculty, academic department, and research center activities). Trained and oversaw assistant’s editing of the 2003 and 2004 Annual Reports.
1998-1999. Associate to the Dean. Ensured continual flow of information during Dean's schedule of 50% international travel. Edited research papers. Composed official memos, letters and reports. Coordinated extensive international arrangements. Performed reimbursement paperwork, and tracked expenses.
1996-1997. Administrative Assistant to the Associate Dean. Supported Associate Dean during organizational period of new college. Arranged catering and travel services, managed expenses, composed letters and reports, edited research papers; created presentational materials, and managed several databases. Coordinated a four-month faculty recruiting effort, including on-site administration of interviews conducted in New Orleans.
1992-1996. Combat Maneuver Training Center (CMTC), Hohenfels, Germany. At 40,000 acres in the heart of Bavaria, the CMTC is the capstone war training for U.S. forces in Europe, as well as NATO forces such as Germany, France, Canada, and the Netherlands.
1995-1996. Lead Media Specialist, Hughes Technical Services Company. Prepared and led U.S. training for personnel deploying to Bosnia as a Civilian on the Battlefield (COB). Composed audio/video promotional and teaching products. Interviewed over 4000 soldiers. Interviewed, supervised, scheduled, trained and counseled four team members, fostering a means of professional development. Set up integrated database and documents.
1994-1995. Hardware Configuration Specialist, Hughes Technical Services Company. Ensured compliance of U.S. Army’s multi-million dollar CMTC to provided specifications and drawings. Performed internal audits and edited drawings. Assisted training program for government specialists in computerized database and document production center. Managed engineering change requests. Edited training manuals.
1992-1994. Technical Information Center Manager, Cubic Field Services. Established and maintained technical library with over 10,000 technical documents, drawings, and company private and over-the-counter software. Operated documentation production center to include database applications, design drafting, and scanning drawings and text. Interfaced with U.S. Government customer, and established procedures manual.
Education:
- B.S. in Business Administration (International Business), Auburn University, Auburn, Alabama (with concentration in Spanish), 1991
- Various university level drawing, sculpture, art history, German , and technical training workshops
Technical Skills & Experience:
Office software, web design, office design, and audio/visual: SAP, Lotus Notes, Agile, Rally, SalesForce, Service Max, Excel, Word, Access, Powerpoint, Visio, HTML, Dreamweaver, Adobe Photoshop, Flash, Fireworks, video production equipment, space planning, reading of architectural drawings
Foreign Languages:
Schooled in Spanish & German
References:
Sean Kennedy
Business Operations Senior Manager
Varian Medical Systems
sean.kennedy@varian.com
Dan Spurgeon
Customer Support Manager
Varian Medical Systems
678-255-3866
dan.spurgeon@varian.com
Paula E. Stephan
Professor of Economics
Georgia State University
404-651-3988, pstephan@gsu.edu