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Work Resume, Cindy Pembroke
Work in a challenging and rewarding environment, in a pivotal role
in an organization, to create positive change and continue personal
and professional growth.
December 2005 - Present. Commercial Operations, Varian Medical
Systems, Marietta, Georgia. Participate in culture of change
during consolidation of business operations for Silicon Valley based
global leader in the treatment of cancer with radiation therapy.
2015 - Present. Software Upgrades Manager. Manage
team of four in software configuration reveiw, software service quoting,
and entitlement fulfillment.
2014. Software Program Manager. Provide tracking,
reporting, process coordination, and presentations in support of North
American software service customers and their entitled software version
upgrades. Routinely visit California office, participating in planning
of new CRM solution.
2012 - 2013. Software Upgrades Support Specialist.
Perform site software configuration audits, internal and external
quotes for upgrades to oncology information system and treatment planning
software. Coordinate with service and sales managers, software specialists,
installation software project managers, product commercialization,
contract fulfillment, and licensing in team effort to ensure successful
2010 – 2011. Service Contract Specialist.
Assisted service managers in ensuring continual service contract coverage
for customers. Analyzed contract expirations, prepared quotes, tracked
negotiations, and coordinated with sales and accounting in the processing
of orders. Resolved discrepancies, itemizations, and prorations. Trained
and mentored team members and coordinated process issues.
December 2005 - 2009. Field Office Administrator.
Processed field service reports, contracts, and payroll. Assisted
service manager and team of 13 service engineers, and supported customers
as needed. Coordinated with sales, human resources, accounting, logistics,
dispatch, installations, and project management. Coordinated annual
September 2001 - Present. Artist, Pembroke Designs.
Artist, designer, and creativity professional. Self employed visual
artist featured online at www.pembrokedesigns.com.
1996- April 2005. Dean's Office, Andrew Young School of Policy
Studies, Georgia State University, Atlanta, Georgia. Set administrative
standards in newly founded college, a global research leader who in
2006 held $44 million in externally funded research, hosting visits
from domestic and foreign heads of state to include former Presidents
Clinton and Carter.
January- April 2005. External Communications Coordinator.
Assisted Dean’s office in grand opening activities
of its new building, and trained successor in management of college
website and other related college multimedia and public relations
January 1999- September 2004. Coordinator, Facilities Design,
Construction and Move Planning. Coordinated design of renovation
plans, and assisted in managing budgets for renovation of 9-story
building (an $8 million+ project, with over 100,000 square feet).
Co-designed furniture and finishes, and oversaw design and installation
of cubicles. Coordinated details to include telecom and electrical
plans, security systems, and signage. Represented the college at biweekly
meetings with the Georgia Building Authority, Georgia State Finance
and Investment Commission, architects and builders. Coordinated public
relations releases and conducted tours, and presented updates to representative
of the Governor of Georgia. Performed punch activities for building
finishes as well as new furniture installations. Managed the move
of 300 employees.
2000- 2005. College Web Coordinator. Created and
maintained extensive college website. Coordinated web-based public
relations information. Coordinated educational technology efforts
across the college (WebCT, incentive structures, multimedia efforts
in the classroom, distance education, etc.). Prepared grant proposals
and mentored website assistants.
1998- 2005. Editor, Annual Report. Edited the 1997-2002
Annual Reports (approx. 200 pages each, a thorough accounting of the
faculty, academic department, and research center activities). Trained
and oversaw assistant’s editing of the 2003 and 2004 Annual
1998-1999. Associate to the Dean. Ensured continual
flow of information during Dean's schedule of 50% international travel.
Edited research papers. Composed official memos, letters and reports.
Coordinated extensive international arrangements. Performed reimbursement
paperwork, and tracked expenses.
1996-1997. Administrative Assistant to the Associate Dean.
Supported Associate Dean during organizational period of new college.
Arranged catering and travel services, managed expenses, composed
letters and reports, edited research papers; created presentational
materials, and managed several databases. Coordinated a four-month
faculty recruiting effort, including on-site administration of interviews
conducted in New Orleans.
1992-1996. Combat Maneuver Training Center (CMTC), Hohenfels,
Germany. At 40,000 acres in the heart of Bavaria, the CMTC
is the capstone war training for U.S. forces in Europe, as well as NATO
forces such as Germany, France, Canada, and the Netherlands.
1995-1996. Lead Media Specialist, Hughes Technical Services
Company. Prepared and led U.S. training for personnel deploying
to Bosnia as a Civilian on the Battlefield (COB). Composed audio/video
promotional and teaching products. Interviewed over 4000 soldiers. Interviewed,
supervised, scheduled, trained and counseled four team members, fostering
a means of professional development. Set up integrated database and
1994-1995. Hardware Configuration Specialist, Hughes Technical
Services Company. Ensured compliance of U.S. Army’s
multi-million dollar CMTC to provided specifications and drawings.
Performed internal audits and edited drawings. Assisted training program
for government specialists in computerized database and document production
center. Managed engineering change requests. Edited training manuals.
1992-1994. Technical Information Center Manager, Cubic Field
Services. Established and maintained technical library with
over 10,000 technical documents, drawings, and company private and
over-the-counter software. Operated documentation production center
to include database applications, design drafting, and scanning drawings
and text. Interfaced with U.S. Government customer, and established
B.S. in Business Administration (International
Business), Auburn University, Auburn, Alabama (with concentration
in Spanish), 1991
- Various university level drawing, sculpture, art history,
German , and technical training workshops
Technical Skills & Experience:
Office software, web design, office design, and audio/visual: SAP,
Lotus Notes, Agile, Rally, SalesForce, Service Max, Excel, Word, Access,
Powerpoint, Visio, HTML, Dreamweaver, Adobe Photoshop, Flash, Fireworks,
video production equipment, space planning, reading of architectural
Schooled in Spanish & German
Business Operations Senior Manager
Varian Medical Systems
Customer Support Manager
Varian Medical Systems
Paula E. Stephan
Professor of Economics
Georgia State University